Delivery and Damaged Goods Policy

Delivery Costs

We use Royal DPD 24 tracked services (unless otherwise specified).

All deliveries are managed via DPD, once you input your address and order quantity it will calculate the costs for 24 hour tracked shipments for your choosing.

Delivery Timeframes

Standard delivery: 3–5 business days.

Delivery Restrictions

We currently deliver to Great Britain. For international shipping requests outside GB, please contact us at helpⓐinvictatcg.co.uk.

Invicta TCG – B2B Returns & Damaged Goods Policy

1. Sealed Product – Final SaleAll sealed Trading Card Game (TCG) products (including booster boxes, Elite Trainer Boxes, and cases) are sold on a strict non-return basis once opened.

Breaking the manufacturer’s seal removes the product’s wholesale value
Opened products cannot be returned or refunded under any circumstances
This applies regardless of resale condition or market value

2. Delivery Inspection RequirementsAll B2B customers are required to inspect deliveries immediately upon arrival.

Any issues must be reported within 24–48 hours of delivery
Claims submitted outside this window will not be accepted

3. Reporting Damage (DOA – Damaged on Arrival)To process any damage claim, the following is mandatory:

Clear photos of:
- Outer shipping box
- Internal packaging
- Damaged product(s)
Evidence must be provided before any items are opened or handled furtherFailure to provide sufficient evidence may result in the claim being rejected.

4. Cosmetic vs Functional DamageWe distinguish between cosmetic damage and product failure:

Cosmetic Damage (No Refund)

Minor dents, creases, or shrink-wrap tears
Outer packaging imperfections
Products still suitable for opening and resale as packs
These items are considered fit for purpose and are not eligible for return or refund
A discretionary partial credit may be offered, but is not guaranteed

Severe Damage (Eligible for Claim)

Crushed boxes affecting internal contents
Bent, warped, or damaged cards
These qualify as not of satisfactory quality
Eligible for replacement or refund, subject to:
- Timely reporting
- Valid supporting evidence

5. Courier Liability & Signed Deliveries

If damage is visible on delivery, it must be noted with the courier at the time of receipt
Signing for goods as “unchecked” or “in good condition” may invalidate your claim

6. Distributor Terms ApplyAll sales are conducted under B2B trade terms, not consumer law.By purchasing from Invicta TCG, you agree that:

Returns are governed strictly by these terms
Cosmetic condition does not guarantee collectibility value
Responsibility transfers upon delivery unless properly disputed