Consumer Terms and Conditions
Consumer Terms and Conditions
Invicta TCG Ltd
Last updated: 10 September 2026
These Terms and Conditions apply to purchases made by consumers from our retail online shop at https://invictatcg.co.uk/. They do not apply to wholesale or trade purchases. Trade customers should see our separate Trade Terms.
1. About these Terms
1.1 These Terms set out the contract between you and us when you buy goods as a consumer from our website.
1.2 A consumer means an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession.
1.3 Please read these Terms carefully before you place an order. By placing an order you agree to be bound by them.
1.4 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 (CRA), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR), or other applicable UK consumer law.
1.5 Related policies (which form part of your contract with us where they apply) include our Privacy Policy, Delivery Policy, Refund & Returns Policy, Pre-order Policy and Damaged Product Policy. If there is any conflict between those policies and these Terms on a matter of your statutory rights, these Terms and the law prevail.
2. About us
2.1 We are Invicta TCG Ltd, a company registered in England and Wales.
2.2 Our registered office and trading address is: 11 Mill Street, Congleton CW12 1AB.
2.3 VAT number: GB 482 3672 72.
2.4 ICO registration: ZB839585.
2.5 Website: https://invictatcg.co.uk/.
2.6 Consumer contact: help@invictatcg.co.uk.
3. Definitions
In these Terms:
| Term | Meaning |
|---|---|
| Goods | The products we offer for sale on the website (including trading cards, sealed product, accessories and related items). |
| Order | Your offer to buy Goods from us via the website. |
| Contract | The legally binding agreement between you and us for the sale of Goods, formed as described in clause 5. |
| Working Day | Monday to Friday, excluding public holidays in England. |
| we / us / our | Invicta TCG Ltd. |
| you / your | The consumer placing an Order. |
4. Scope and eligibility
4.1 These Terms apply only to consumer purchases from our retail shop. They do not apply to business or wholesale purchases.
4.2 You must be at least 18 years old (or have a parent or guardian’s consent and payment method) to place an Order.
4.3 We primarily ship within Great Britain. If international delivery is offered at checkout, additional costs, restrictions or duties may apply as shown at checkout or as we notify you. You are responsible for any customs duties, import taxes or similar charges unless we expressly say otherwise.
4.4 We may refuse or cancel an Order if we reasonably believe you are not buying as a consumer, or if the Order appears fraudulent, erroneous or otherwise improper.
5. How the Contract is formed
5.1 Placing an Order on the website is an offer by you to buy the Goods subject to these Terms.
5.2 We will acknowledge receipt of your Order (usually by email). An acknowledgement is not acceptance.
5.3 The Contract is formed when we send you an email confirming that we have accepted your Order (or when we dispatch the Goods, if earlier).
5.4 If we cannot accept your Order (for example, Goods are unavailable, there is a pricing error, or we cannot obtain payment authorisation), we will tell you and will not charge you (or will refund any amount already taken).
5.5 We may correct obvious pricing or description errors and cancel affected Orders before dispatch. We will notify you and refund any payment taken for cancelled items.
6. Prices and payment
6.1 Prices are shown on the website and at checkout in pounds sterling (GBP), and include VAT where applicable unless stated otherwise.
6.2 Delivery charges (if any) are as shown at checkout before you confirm your Order.
6.3 Payment is taken as indicated at checkout (for example, on Order acceptance or on dispatch). We accept the payment methods shown at checkout.
6.4 You must pay using a payment method you are authorised to use. We may refuse an Order if payment cannot be authorised.
6.5 Promotional codes and discounts apply only as stated in the relevant offer and may be withdrawn or limited at our reasonable discretion.
7. Delivery
7.1 Delivery options, estimated timescales and any charges are as shown at checkout and/or in our Delivery Policy.
7.2 Delivery timescales are estimates only, except where we have agreed a specific date in writing. We will use reasonable endeavours to meet estimated dates.
7.3 Risk in the Goods passes to you when the Goods come into your physical possession (or into the physical possession of a person identified by you to take delivery).
7.4 Title (ownership) passes to you when we have received payment in full for the Goods.
7.5 If you are not available to take delivery, the carrier’s terms (as applicable) will apply regarding redelivery, collection or return. Additional charges may apply as shown by the carrier or at checkout.
7.6 If we fail to deliver within 30 days of the Contract (or any longer period you have agreed), you may treat the Contract as at an end and receive a refund, subject to your rights under the CRA and CCR.
8. Pre-orders
8.1 Pre-ordered Goods are Goods we offer for sale before they are available for dispatch (for example, upcoming releases).
8.2 When you place a pre-order, you offer to buy those Goods subject to these Terms. The Contract is formed as described in clause 5 (typically on our acceptance email). Payment timing is as shown at checkout or in the product listing.
8.3 Estimated release or dispatch dates are indicative only and may change. We will update you if we become aware of a material delay.
8.4 Your cancellation rights for pre-orders (distance sales of goods):
(a) For most goods bought at a distance, you have a 14-day cooling-off right under the CCR, starting the day after you (or someone you nominate) receive the Goods — see clause 9.
(b) That cooling-off period generally runs from delivery, not from the date you place the pre-order. Cancelling before dispatch is usually straightforward; after delivery, clause 9 applies.
(c) If you ask us to begin fulfilling a pre-order in a way that would reduce your cooling-off rights, we will only do so where the law allows and where you make a clear express request and we acknowledge it. We will not rely on vague “service” or “proxy” wording to remove rights that apply to goods.
8.5 If we cancel a pre-order (for example, the product is cancelled by the publisher, we cannot supply it, or there is a material delay we cannot resolve), we will refund any amounts you have paid for that pre-order without undue delay.
8.6 Early cancellation by you before we have dispatched pre-ordered Goods: you may cancel as set out in clause 9 or by contacting us. We will refund payments taken for those Goods. We will not charge “cancellation fees” that conflict with your CCR rights.
9. Right to cancel (cooling-off) — CCR
9.1 If you are a consumer, you have a legal right to cancel most distance contracts for goods within 14 days without giving a reason (the “cooling-off period”).
9.2 The cooling-off period ends 14 days after the day on which you (or someone you nominate, other than the carrier) acquire physical possession of the Goods. For multiple Goods ordered together and delivered separately, it ends 14 days after the day you receive the last Good. For Goods consisting of multiple lots or pieces delivered on different days, it ends 14 days after the day you receive the last lot or piece.
9.3 To cancel, you must clearly inform us of your decision (for example, by email to help@invictatcg.co.uk) before the cooling-off period expires. You may use a model cancellation form if we provide one, but you do not have to.
9.4 Exceptions: The cooling-off right does not apply (or is lost) in the cases set out in the CCR, including (where applicable):
(a) sealed Goods which are unsealed after delivery and are not suitable for return due to health protection or hygiene reasons;
(b) Goods which become mixed inseparably with other items after delivery;
(c) Goods made to your specifications or clearly personalised;
(d) other exceptions under Regulation 28 CCR.
Collectible sealed trading-card product that remains sealed is not automatically excluded from cooling-off merely because it is collectible. We will only treat a return as outside cooling-off where a legal exception clearly applies.
9.5 If you cancel under this clause:
(a) we will reimburse all payments received from you for the cancelled Goods, including standard delivery charges (but not any supplementary costs arising if you chose a delivery type other than the least expensive common standard delivery we offer);
(b) we will make the reimbursement without undue delay and in any event within 14 days of the day we receive the Goods back, or (if earlier) the day you supply evidence of having sent them back — or, if we have not yet dispatched the Goods, within 14 days of being informed of your decision to cancel;
(c) we may withhold reimbursement until we have received the Goods back or you have supplied evidence of return, whichever is earlier;
(d) you must send back the Goods without undue delay and in any event not later than 14 days from the day on which you communicate cancellation;
(e) you bear the direct cost of returning the Goods unless we have agreed otherwise or the Goods are faulty / not as described;
(f) you are liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (reasonable inspection, as you would in a shop). Opening sealed collectible product may diminish value; if you unseal solely to inspect in a way that goes beyond that, we may deduct for diminished value to the extent permitted by law.
9.6 We will reimburse using the same means of payment you used, unless you expressly agree otherwise. You will not incur fees as a result of the reimbursement. We absorb any card or payment-processing fees charged by our payment provider in connection with a CCR reimbursement; we do not deduct those fees from the amount we repay you.
9.7 We do not charge percentage “refund fees”, “restocking fees” or “pre-ship cancellation fees” that would reduce a reimbursement you are entitled to under the CCR below what the law requires.
10. Returns (change of mind after cooling-off / goodwill)
10.1 Outside the cooling-off period, or where cooling-off does not apply, we are not obliged to accept change-of-mind returns unless required by law or we agree as a goodwill gesture.
10.2 Any voluntary returns process will be as described in our Refund & Returns Policy or as we agree with you in writing. Conditions (for example, unopened / unused condition) may apply to goodwill returns.
10.3 Faulty or misdescribed Goods are dealt with under clause 11, not as change-of-mind returns.
11. Faulty goods — your CRA rights
11.1 Under the Consumer Rights Act 2015, Goods must be of satisfactory quality, fit for purpose and as described.
11.2 If Goods are faulty, not as described, or not fit for purpose, you may have the right to reject them (within 30 days of delivery for a full refund), or to a repair or replacement, or (if repair/replacement is not possible or fails) a price reduction or a final right to reject — as set out in the CRA.
11.3 Damaged packaging / collectibles: Minor transit wear to outer packaging that does not affect the sealed product inside does not automatically mean the Goods are not of satisfactory quality, but we recognise that packaging condition can matter for collectibles. Please report damaged packaging promptly (ideally with photos) so we can assess a fair remedy, which may include replacement, partial refund or return, depending on the circumstances. We do not rely on an absolute exclusion of responsibility for packaging damage for consumer sales.
11.4 To make a claim, contact help@invictatcg.co.uk with your Order details and a description of the problem (photos help). We will explain the next steps.
11.5 Your costs of returning faulty Goods: where Goods are faulty or misdescribed, you should not be left out of pocket for reasonable return costs; we will confirm arrangements when you contact us.
11.6 Nothing in these Terms reduces your CRA rights.
12. Risk of loss or damage in transit
12.1 Until risk passes to you (clause 7.3), we are responsible for loss or damage to the Goods.
12.2 Please inspect parcels on arrival and report obvious transit damage as soon as reasonably possible, following our Damaged Product Policy where applicable. Late reporting does not of itself extinguish your CRA rights, but prompt notice helps us investigate with carriers.
13. Intellectual property
13.1 All content on our website (including text, graphics, logos and layout) is owned by us or our licensors and is protected by intellectual property laws.
13.2 Trading card games, brands, characters and related IP belong to their respective rights holders. We sell genuine licensed product where applicable; purchase does not grant you any rights in those IP assets beyond ownership of the physical Goods.
13.3 You may not copy, scrape or reuse our website content for commercial purposes without our prior written consent.
14. Personal data
14.1 We process personal data as described in our Privacy Policy. By using the website and placing Orders, you acknowledge that processing.
14.2 For privacy queries, see our Privacy Policy or contact us using the details there / help@invictatcg.co.uk.
15. Our liability
15.1 Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of your legal rights in relation to the Goods (including under the CRA); or
(d) any other liability that cannot be excluded or limited by English law.
15.2 Subject to clause 15.1, we are not liable for:
(a) losses that were not foreseeable to both of us when the Contract was formed;
(b) losses that were not caused by any breach on our part;
(c) business losses (these Terms are for consumer use only).
15.3 Subject to clause 15.1, our total liability to you for any claim arising under or in connection with a Contract is limited to the total price paid for the Goods under that Contract (including delivery charges paid for those Goods).
15.4 We do not guarantee uninterrupted or error-free access to the website. We may suspend or withdraw the website for maintenance or other reasons.
16. Events outside our control
16.1 We are not liable for failure or delay in performing our obligations caused by events beyond our reasonable control (including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of government, fire, flood, epidemic, strikes, carrier failures, or supply-chain disruption from publishers/distributors).
16.2 If such an event continues for more than 60 days, either party may cancel the affected Order; we will refund amounts paid for Goods not received.
17. Complaints
17.1 If you have a complaint, please contact help@invictatcg.co.uk. We will try to resolve it promptly and fairly.
17.2 You may also have the right to use alternative dispute resolution (ADR). If we join a specific ADR scheme, we will provide its details on request or update these Terms. You may also ask us for current guidance on any applicable online dispute resolution arrangements.
17.3 You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts where the law allows.
18. Changes to these Terms
18.1 We may update these Terms from time to time. The version that applies to your Order is the version in force when the Contract is formed.
18.2 We will post the current Terms on the website. Material changes will be highlighted where reasonably practicable.
19. Other important terms
19.1 We may transfer our rights and obligations under a Contract to another organisation; we will tell you if we do and your rights will not be reduced.
19.2 You need our consent to transfer your rights under a Contract.
19.3 If a court finds part of these Terms unlawful, the rest continues in force.
19.4 If we do not enforce a right straight away, we may still enforce it later.
19.5 These Terms, together with the Order confirmation and applicable policies referred to in clause 1.5, form the entire agreement between you and us for consumer website purchases, without affecting your statutory rights.
20. Governing law and jurisdiction
20.1 These Terms and any Contract are governed by the law of England and Wales.
20.2 The courts of England and Wales have jurisdiction, subject to clause 17.3 (consumer court options).
21. Contact
Invicta TCG Ltd
11 Mill Street, Congleton CW12 1AB
Email: help@invictatcg.co.uk
Web: https://invictatcg.co.uk/