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Refund & Returns Policy
Invicta TCG Ltd
Last updated: 11 September 2026
Live URL slug: this page publishes at /refund_returns/ on the website (underscore). The filename uses a hyphen for clarity in this folder.
These terms apply only to consumer / retail purchases from our online shop. They do not apply to wholesale or trade customers. Trade customers should see our Trade Terms.
This Refund & Returns Policy forms part of your contract with us together with our Consumer Terms and Conditions. If there is any conflict between this Policy and the Consumer Terms on a matter of your statutory rights, the Consumer Terms and the law prevail.
1. About this Policy
1.1 This Policy explains how consumers can cancel Orders, return Goods, and obtain refunds for retail purchases from https://invictatcg.co.uk/.
1.2 It aligns with clauses 9–11 of our Consumer Terms and with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) and the Consumer Rights Act 2015 (CRA).
1.3 Your CRA rights cannot be excluded. Nothing in this Policy reduces those rights.
1.4 We do not charge percentage “cancellation fees”, “restocking fees” or “refund fees” that would reduce a reimbursement you are entitled to under the CCR below what the law requires. In particular, we do not deduct a 3% pre-shipment cancellation fee or a 5% refund fee from consumer reimbursements.
2. Cancelling before dispatch
2.1 You may cancel an Order (including a pre-order) before we have dispatched the Goods by emailing help@invictatcg.co.uk with your Order number and a clear request to cancel.
2.2 We will refund any amounts already paid for the cancelled Goods without undue delay and in any event within 14 days of being informed of your decision to cancel (or sooner where practicable).
2.3 No percentage cancellation fee applies.
3. Cooling-off right (14 days from delivery)
3.1 If you are a consumer, you have a legal right to cancel most distance contracts for goods within 14 days without giving a reason (the cooling-off period).
3.2 The cooling-off period ends 14 days after the day on which you (or someone you nominate, other than the carrier) acquire physical possession of the Goods. For multiple Goods ordered together and delivered separately, it ends 14 days after the day you receive the last Good. For Goods consisting of multiple lots or pieces delivered on different days, it ends 14 days after the day you receive the last lot or piece.
3.3 To cancel, clearly inform us before the period expires (for example by email to help@invictatcg.co.uk). You may use a model cancellation form if we provide one, but you do not have to.
3.4 Exceptions under the CCR may apply in limited cases (see Consumer Terms clause 9.4), including where sealed Goods not suitable for return for health or hygiene reasons are unsealed after delivery, Goods mixed inseparably with other items, or clearly personalised Goods. Collectible sealed trading-card product that remains sealed is not automatically excluded from cooling-off merely because it is collectible.
4. Returning Goods after cooling-off cancellation
4.1 If you cancel under the cooling-off right, you must send the Goods back without undue delay and in any event not later than 14 days from the day you tell us you are cancelling.
4.2 You bear the direct cost of return postage for change-of-mind / cooling-off returns, unless we have agreed otherwise or the Goods are faulty or not as described.
4.3 We pay reasonable return costs where the Goods are faulty, misdescribed, or we sent the wrong item.
4.4 You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods (reasonable inspection, as you would in a shop). Opening sealed collectible product may diminish value; if you unseal solely in a way that goes beyond reasonable inspection, we may deduct for diminished value to the extent permitted by law.
4.5 Seal / unopened expectations for change-of-mind returns apply only where lawful and only to cooling-off or goodwill returns — not to fault or misdescription claims under the CRA.
5. Refunds after cooling-off cancellation
5.1 We will reimburse all payments received for the cancelled Goods, including standard delivery charges (but not any supplementary costs if you chose a delivery type other than the least expensive common standard delivery we offer).
5.2 We will reimburse without undue delay and in any event within 14 days of the day we receive the Goods back, or (if earlier) the day you supply evidence of having sent them back — or, if we have not yet dispatched the Goods, within 14 days of being informed of your decision to cancel.
5.3 We may withhold reimbursement until we have received the Goods back or you have supplied evidence of return, whichever is earlier.
5.4 We reimburse using the same means of payment you used, unless you expressly agree otherwise. You will not incur fees as a result of the reimbursement. We absorb any card or payment-processing fees charged by our payment provider in connection with a CCR reimbursement; we do not deduct those fees from the amount we repay you.
6. Faulty, damaged or incorrect Goods
6.1 If Goods are faulty, not as described, not fit for purpose, damaged on arrival, or we sent the wrong item, your rights under the CRA apply (see Consumer Terms clause 11 and our Damaged Product Policy).
6.2 Contact help@invictatcg.co.uk with your Order details and photos where helpful. We will explain the next steps (repair, replacement, partial refund or full refund, as appropriate).
6.3 Where Goods are faulty or misdescribed, return postage should not leave you out of pocket for reasonable return costs; we will confirm arrangements when you contact us.
6.4 Within 30 days of delivery you may have a short-term right to reject faulty Goods for a full refund, as set out in the CRA.
7. Returns outside the cooling-off period (goodwill)
7.1 Outside the cooling-off period, or where cooling-off does not apply, we are not obliged to accept change-of-mind returns unless required by law or we agree as a goodwill gesture.
7.2 Any voluntary return we agree may be subject to conditions (for example, unused / unopened condition) and will be confirmed in writing. Fault claims remain under section 6, not this section.
8. Pre-orders
8.1 Pre-order cancellation and cooling-off are explained in our Pre-order Policy and Consumer Terms clause 8. In short: cooling-off generally runs from delivery; you may cancel before dispatch without CCR-clashing fees; we do not use proxy-service or “service fully performed” wording to waive cooling-off for goods.
9. Wholesale note
9.1 Wholesale / trade returns and claims follow our Trade Terms, not this consumer policy.
10. Related policies
10.1 Please also read:
11. Contact
Invicta TCG Ltd
11 Mill Street, Congleton CW12 1AB
Email: help@invictatcg.co.uk
Web: https://invictatcg.co.uk/
VAT: GB 482 3672 72 · ICO: ZB839585
