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Delivery Policy
Invicta TCG Ltd
Last updated: 11 September 2026
These terms apply only to consumer / retail purchases from our online shop. They do not apply to wholesale or trade customers. Trade customers should see our Trade Terms for wholesale delivery and claims.
This Delivery Policy forms part of your contract with us together with our Consumer Terms and Conditions. If there is any conflict between this Policy and the Consumer Terms on a matter of your statutory rights, the Consumer Terms and the law prevail.
1. About this Policy
1.1 This Policy explains how we deliver Goods sold to consumers through our retail shop at https://invictatcg.co.uk/.
1.2 Delivery options, estimated timescales and any charges shown at checkout take priority for a given Order if they differ from the general information below.
2. Where we deliver
2.1 We primarily deliver within Great Britain.
2.2 If international delivery (or delivery to Northern Ireland or other destinations) is offered at checkout for your Order, additional costs, restrictions, duties or taxes may apply as shown at checkout or as we notify you. You are responsible for any customs duties, import taxes or similar charges unless we expressly say otherwise.
2.3 If a destination is not available at checkout, we do not currently offer delivery there for that Order. You may contact help@invictatcg.co.uk to ask whether delivery can be arranged.
3. Delivery methods and costs
3.1 Available carriers and services (for example tracked courier services) are shown at checkout. We commonly use tracked services such as DPD for UK mainland deliveries, unless another option is specified at checkout.
3.2 Delivery charges (if any) are calculated and shown at checkout before you confirm your Order, based on your address and the Goods ordered.
3.3 We may offer more than one delivery speed or service. The options and prices available to you are those displayed at checkout.
4. Timescales
4.1 Delivery timescales are estimates only, except where we have agreed a specific date with you in writing.
4.2 As a general guide, standard UK mainland tracked delivery often arrives within about 3–5 Working Days after dispatch, but this is not a guarantee. Faster options (where offered) will be described at checkout.
4.3 “Working Day” means Monday to Friday, excluding public holidays in England.
4.4 We will use reasonable endeavours to meet estimated dates. Events outside our reasonable control (including carrier delay or supply-chain disruption) may affect timing — see Consumer Terms clause 16.
4.5 If we fail to deliver within 30 days of the Contract (or any longer period you have agreed), you may treat the Contract as at an end and receive a refund, subject to your rights under the CRA and CCR (Consumer Terms clause 7.6).
5. Dispatch and tracking
5.1 We aim to dispatch in-stock Orders promptly after acceptance. Pre-orders are dispatched when the Goods are available (see our Pre-order Policy).
5.2 Where the carrier provides tracking, we will share tracking information when available (usually by email).
5.3 If you are not available to take delivery, the carrier’s terms apply regarding redelivery, collection from a parcel shop, or return to sender. Additional charges may apply as shown by the carrier or at checkout.
6. Risk and title
6.1 Risk in the Goods passes to you when the Goods come into your physical possession (or into the physical possession of a person identified by you to take delivery) — Consumer Terms clause 7.3.
6.2 Title (ownership) passes to you when we have received payment in full for the Goods — Consumer Terms clause 7.4.
6.3 Until risk passes, we are responsible for loss or damage in transit. Please report obvious transit damage as soon as reasonably possible (see our Damaged Product Policy). We do not apply wholesale “48-hour deemed acceptance” rules to consumer Orders.
7. Lost or damaged parcels
7.1 If a parcel appears lost or arrives damaged, contact help@invictatcg.co.uk with your Order number and any photos or tracking details. We will investigate with the carrier and arrange a fair remedy (replacement or refund) as appropriate.
7.2 Further detail on damaged Goods and packaging is in our Damaged Product Policy and Consumer Terms clauses 11–12.
8. Related policies
8.1 Please also read:
9. Contact
Invicta TCG Ltd
11 Mill Street, Congleton CW12 1AB
Email: help@invictatcg.co.uk
Web: https://invictatcg.co.uk/
VAT: GB 482 3672 72 · ICO: ZB839585
