Help & FAQs

Placing an order on our website is an offer by you to buy the goods, subject to our Consumer Terms. We will usually acknowledge your order by email; that acknowledgement is not acceptance. The contract is formed when we send you an email confirming that we have accepted your order, or when we dispatch the goods, if earlier. You must be at least 18 years old, or have a parent or guardian’s consent and payment method, to place an order.

Full details: Consumer Terms and Conditions (clauses 4–5).

We accept the payment methods shown at checkout. You can pay by card, PayPal, Apple Pay or Google Pay where these options are offered at checkout. Payment is taken as indicated at checkout (for example, on order acceptance or on dispatch). You must use a payment method you are authorised to use. We may refuse an order if payment cannot be authorised.

Full details: Consumer Terms and Conditions (clause 6).

Prices are shown on the website and at checkout in pounds sterling (GBP), and include VAT where applicable unless stated otherwise. Delivery charges (if any) are shown at checkout before you confirm your order. Promotional codes and discounts apply only as stated in the relevant offer.

Full details: Consumer Terms and Conditions (clause 6).

If we cannot accept your order (for example, the goods are unavailable, there is a pricing error, or we cannot obtain payment authorisation), we will tell you and will not charge you, or we will refund any amount already taken. We may correct obvious pricing or description errors and cancel affected orders before dispatch. If we do, we will notify you and refund any payment taken for the cancelled items.

Full details: Consumer Terms and Conditions (clauses 5.4–5.5).

We primarily deliver within Great Britain. If international delivery, or delivery to Northern Ireland or other destinations, is offered at checkout for your order, additional costs, restrictions, duties or taxes may apply as shown at checkout or as we notify you. You are responsible for any customs duties, import taxes or similar charges unless we expressly say otherwise. If a destination is not available at checkout, we do not currently offer delivery there for that order; you can email help@invictatcg.co.uk to ask whether delivery can be arranged.

Full details: Delivery Policy (section 2) and Consumer Terms (clause 4.3).

Delivery charges (if any) are calculated and shown at checkout before you confirm your order, based on your address and the goods ordered. Available carriers, services and any choice of delivery speed are those displayed at checkout. We commonly use tracked services such as DPD for UK mainland deliveries, unless another option is specified at checkout.

Full details: Delivery Policy (section 3).

We send UK orders by DPD Next Day delivery, so most orders arrive the working day after we dispatch them. Delivery times are estimates rather than guarantees, because they depend on the carrier. The delivery options and charges for your order are shown at checkout before you pay.

Full details: Delivery Policy (sections 1.2 and 4) and Consumer Terms (clause 7).

We aim to dispatch in-stock orders within 24 hours of your payment being recorded, Monday to Friday. We do not dispatch at weekends, so orders paid on a Friday afternoon, Saturday or Sunday usually go out on Monday. Pre-orders are dispatched when the goods are available (see Pre-order Policy). Where the carrier provides tracking, we will share tracking information when available, usually by email. If you are not available to take delivery, the carrier’s terms apply regarding redelivery, collection from a parcel shop, or return to sender. Additional charges may apply as shown by the carrier or at checkout.

Full details: Delivery Policy (section 5).

Email help@invictatcg.co.uk with your order number and any photos or tracking details. We will investigate with the carrier and arrange a fair remedy, such as a replacement or refund, as appropriate. Please inspect your parcel when it arrives, where reasonably practicable, and include photographs of the outer shipping packaging, the product packaging, and (where relevant) the goods themselves. Prompt notice helps us investigate with the carrier; late reporting does not of itself extinguish your rights under the Consumer Rights Act. Until the goods come into your physical possession (or that of someone you nominate to take delivery), we remain responsible for loss or damage in transit. We do not apply wholesale “48-hour deemed acceptance” rules to consumer orders. Minor transit wear to outer packaging that does not affect the sealed product inside does not automatically mean the goods are not of satisfactory quality, but we recognise that packaging condition can matter for collectibles, and we will assess a fair remedy.

Full details: Delivery Policy (sections 6–7) and Damaged Product Policy.

A pre-order is an order for goods we offer for sale before they are available for dispatch, for example an upcoming trading-card or collectible release. Pre-orders are dispatched when the goods are available. Estimated release, street-date and dispatch dates shown on the website or in emails are indicative only and may change, for example if a publisher delays a release or our allocation is revised. We will use reasonable endeavours to update you if we become aware of a material delay. Where a publisher or rights holder notifies an official street date or on-sale restriction, we will not dispatch before that date where we are required, or reasonably expect, to observe it. Early dispatch is not guaranteed.

Full details: Pre-order Policy (sections 1 and 3).

Payment timing is as shown at checkout or on the product listing (for example, payment when you order, or closer to release). We will not take payment in a way that conflicts with the information we give you at checkout.

Full details: Pre-order Policy (section 2.3) and Consumer Terms (clause 8.2).

Yes. Before dispatch, you may cancel a pre-order by emailing help@invictatcg.co.uk. We will refund any amounts already paid for those goods without undue delay. We do not charge percentage cancellation fees, restocking fees or similar deductions that would conflict with your legal cancellation rights. After delivery, your cooling-off and return rights are as set out in the Refund & Returns Policy. For most goods bought at a distance, the 14-day cooling-off period generally starts the day after you (or someone you nominate) receive the goods, not from the date you place the pre-order. Collectible sealed product that remains sealed is not automatically excluded from cooling-off merely because it is collectible.

Full details: Pre-order Policy (section 4) and Refund and Returns Policy (section 8).

We may cancel or reduce a pre-order if, for example, the publisher cancels or delays the product indefinitely, we cannot obtain the goods on reasonable terms, there is a material delay we cannot resolve, or there is a pricing or description error we need to correct before dispatch. If we cancel, we will refund any amounts you have paid for the cancelled undelivered goods without undue delay, and we will not charge a cancellation fee.

Full details: Pre-order Policy (section 5).

Yes. You may cancel an order, including a pre-order, before we have dispatched the goods by emailing help@invictatcg.co.uk with your order number and a clear request to cancel. We will refund any amounts already paid for the cancelled goods without undue delay and in any event within 14 days of being informed of your decision to cancel (or sooner where practicable). No percentage cancellation fee applies. We do not charge percentage “cancellation fees”, “restocking fees” or “refund fees” that would reduce a reimbursement you are entitled to under the Consumer Contracts Regulations below what the law requires.

Full details: Refund and Returns Policy (sections 1.4 and 2).

If you are a consumer, you have a legal right to cancel most distance contracts for goods within 14 days without giving a reason (the cooling-off period). That period ends 14 days after the day on which you, or someone you nominate other than the carrier, receive the goods. If items from the same order arrive separately, it ends 14 days after the day you receive the last item. To cancel, clearly inform us before the period expires, for example by email to help@invictatcg.co.uk. You must then send the goods back without undue delay and in any event not later than 14 days from the day you tell us you are cancelling. You bear the direct cost of return postage for change-of-mind / cooling-off returns, unless we have agreed otherwise or the goods are faulty or not as described. You are liable for any diminished value resulting from handling beyond reasonable inspection (as you would in a shop). Opening sealed collectible product may diminish value, and we may deduct for that to the extent permitted by law. Collectible sealed trading-card product that remains sealed is not automatically excluded from cooling-off merely because it is collectible. Limited legal exceptions may apply, for example clearly personalised goods, or sealed goods not suitable for return for health or hygiene reasons that are unsealed after delivery.

Full details: Refund and Returns Policy (sections 3–4) and Consumer Terms (clause 9).

We will reimburse all payments received for the cancelled goods, including standard delivery charges, but not any supplementary costs if you chose a delivery type other than the least expensive common standard delivery we offer. We will reimburse without undue delay and in any event within 14 days of the day we receive the goods back, or (if earlier) the day you supply evidence of having sent them back. If we have not yet dispatched the goods, we will reimburse within 14 days of being informed of your decision to cancel. We may withhold reimbursement until we have received the goods back or you have supplied evidence of return, whichever is earlier. We reimburse using the same means of payment you used, unless you expressly agree otherwise. You will not incur fees as a result of the reimbursement; we absorb any card or payment-processing fees charged by our payment provider in connection with this type of reimbursement.

Full details: Refund and Returns Policy (section 5).

Your rights under the Consumer Rights Act 2015 apply. Goods must be of satisfactory quality, fit for purpose and as described. Email help@invictatcg.co.uk with your order details and photos where helpful, and we will explain the next steps (repair, replacement, partial refund or full refund, as appropriate). Where goods are faulty or misdescribed, you should not be left out of pocket for reasonable return costs; we will confirm arrangements when you contact us. Within 30 days of delivery you may have a short-term right to reject faulty goods for a full refund, as set out in the Act. Seal or unopened expectations that may apply to change-of-mind returns do not apply to fault or misdescription claims.

Full details: Refund and Returns Policy (section 6), Damaged Product Policy and Consumer Terms (clause 11).

Outside the cooling-off period, or where cooling-off does not apply, we are not obliged to accept change-of-mind returns unless required by law or we agree as a goodwill gesture. Any voluntary return we agree may be subject to conditions (for example, unused or unopened condition) and will be confirmed in writing. Fault claims are dealt with under the Consumer Rights Act, not as change-of-mind returns.

Full details: Refund and Returns Policy (section 7).

No. Our Delivery, Refund & Returns, Pre-order and Damaged Product policies, and our Consumer Terms, apply only to consumer / retail purchases from our online shop. Wholesale and trade customers are supplied under our Trade Terms and Conditions. Those are business-to-business terms. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 do not apply to contracts under the Trade Terms, and there is no consumer cooling-off right.

Full details: Trade Terms and Conditions.

We may require you to meet trade account criteria, for example VAT registration, business evidence, or minimum order values. We may refuse, suspend or close an account if you no longer meet those criteria, breach the Trade Terms, present an unacceptable payment, fraud or compliance risk, or for other legitimate business reasons. You can apply via the Trade Application on our website, and approved customers can use the wholesale store. For trade enquiries, use the Wholesale Enquiry option on our contact form, or email wholesalesupport@invictatcg.co.uk. Please do not use the wholesale support inbox for retail claims; retail contact is help@invictatcg.co.uk.

Full details: Trade Terms (clauses 2.6 and 4.3) and Damaged Product Policy (section 2.4).

The minimum order value for wholesale orders is £250 (excluding VAT and delivery). Case-pack rules and any portal-specific ordering rules are as shown on our wholesale portal, price list or order confirmation at the time you order. Trade prices are as stated in our trade price list, quote or order acceptance, exclusive of VAT unless otherwise stated. Some goods are sold under the Global Margin Scheme; prices for those goods include VAT, no VAT is shown separately on the invoice, and input VAT cannot be reclaimed on them. Payment in cleared funds in advance is a condition of our obligation to dispatch or make goods available for collection, unless you pay through our approved finance partner, iwoca. Currency is GBP unless we agree otherwise in writing.

Full details: Trade Terms (clauses 4.3, 7 and 7.1A) and Tax and VAT.

After we accept a trade order, you may not change or cancel it except with our prior written agreement. We are not obliged to agree. Goods are not supplied on a sale-or-return basis. You must inspect goods promptly on delivery and notify us of any late delivery, transit damage, shortage, excess or picking error within 48 hours of delivery, with order details and clear photographs where relevant. Returns must not be sent without our prior written authorisation. Our usual remedy for a verified claim is a credit to your trade account rather than a cash refund or an immediate replacement. Once factory seals are broken or goods are opened (other than as we expressly authorise for a verified defect claim), goods are final sale. We are not obliged to accept change-of-mind returns. Trade pre-orders do not carry consumer cooling-off rights; after we accept a pre-order, cancellation or reduction by you requires our written agreement.

Full details: Trade Terms (clauses 5.5, 9 and 11).

Email help@invictatcg.co.uk, or fill in the form on our Contact Us page and we will be happy to respond to your enquiry. The form includes options for general, orders, wholesale, and Japanese, Korean, Chinese or English cards enquiries. Trade customers should email wholesalesupport@invictatcg.co.uk.

Invicta TCG Ltd
11 Mill Street
Congleton
CW12 1AB

Opening times, as published on our Contact Us page, are Monday, Tuesday, Thursday, Friday and Saturday, 9:00 AM – 5:00 PM.

VAT number: GB 482 3672 72. ICO registration: ZB839585. Invicta TCG is a data controller; any information you provide on our site is controlled by Invicta TCG. See also our Privacy Policy.

If you have a complaint, please contact help@invictatcg.co.uk. We will try to resolve it promptly and fairly. You may also have the right to use alternative dispute resolution; if we join a specific ADR scheme, we will provide its details on request. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts where the law allows.

Full details: Contact Us and Consumer Terms (clauses 2, 17 and 21).